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Jun 19, 2026, 8:30 AM GMT+5:30
Delhi

About The Event

In today’s attention economy, customer experience is no longer a function—it’s the north star of enterprise value. As consumers evolve into co-creators of brand narratives, leading organizations are reimagining CX as a real-time, intelligent ecosystem—one that predicts intent, personalizes at scale, and builds emotional loyalty, because in this landscape, companies that fail to elevate experience risk becoming irrelevant. The CX Dynamics Summit & Awards 2026 is where experience disruptors and customer champions come together to shape the future of brand engagement. This summit is designed for leaders who believe CX is not just a touchpoint—it’s a strategic differentiator, a revenue engine, and a culture driver, empowering decision-makers to transform insights into immersive, loyalty-building experiences. Attendees will deep-dive into how frontier technologies like GenAI, immersive storytelling, predictive analytics, and emotion AI are transforming the customer journey—from acquisition to advocacy. With curated sessions, executive roundtables, and CX innovation labs, this summit is built for visionaries who want to make experience their competitive advantage, leaving them not just inspired, but equipped with frameworks to drive measurable CX outcomes.

Agenda

Event Schedule

08:30 AM
to 09:00 AM
Announcement

Registration & Breakfast

Start the day by engaging with peers over breakfast, as we explore the evolving CX ecosystem—covering real-time engagement, AI-driven service, and customer-centric innovation.

09:00 AM
to 09:15 AM
Announcement

Opening Session: Setting the CX Agenda

This session will spotlight how CX is becoming a strategic differentiator—centered around personalization, empathy, and intelligent automation.

09:15 AM
to 09:25 AM

Chairperson’s Opening Address

An opening note on reshaping CX into a growth accelerator rooted in trust, agility, and customer-centric values.

09:25 AM
to 10:15 AM

Panel Discussion

Your Brand is Your Algorithm: Winning in the Age of AI-Led CX

10:15 AM
to 10:35 AM

Keynote Session

AI-First CX – Scaling With Sensitivity

10:35 am
to 11:05 AM

Coffee Break & Networking

11:05 AM
to 12:05 PM

Panel Discussion

Silent Signals: How to Decode What Customers Aren’t Saying

12:05 PM
to 12:25 PM

Thought Leadership Session

12:25 PM
to 01:30 PM

Panel Discussion

Goodbye Omnichannel, Hello Omni-Moment: Designing CX in Microseconds

01:30 PM
to 02:30 PM

Networking Lunch

02:30 PM
to 03:30 PM

Panel Discussion

From Loyalty to Addiction: The Ethics of Habit-Forming CX

03:30 PM
to 03:50 PM

Thought Leadership Session

03:50 PM
to 04:20 PM

Networking Break & Refreshments

04:20 PM
to 05:20 PM

Breakout Session

Leading Through Digital Transformation

05:20 PM
to 05:30 PM
Announcement

CX Excellence Awards Ceremony

05:30 PM
Announcement

Closing Reflections & Group Photo

Who Should Attend

This event is perfect for

Chief Marketing Head

Chief Marketing Head

Chief Digital Heads

Chief Digital Heads

Customer Experience Heads

Customer Experience Heads

Customer Loyalty Head

Customer Loyalty Head

Customer Operations Heads

Customer Operations Heads

Customer Relations Heads

Customer Relations Heads

Director/VP/Head/GMs of CX

Director/VP/Head/GMs of CX

Director/VP/Head/GMs of Product

Director/VP/Head/GMs of Product

Director/VP/Head/GMs of Marketing

Director/VP/Head/GMs of Marketing

Why to Attend

Key benefits and opportunities

🚀

Drive CX innovation by embedding customer-centricity across your organization.

📈

Leverage AI and data signals to deliver hyper-personalized customer journeys in real time.

🎯

Go beyond CSAT and NPS track emotional impact, LTV, and advocacy to measure success.

Integrate GenAI, immersive UX, and automation to modernize your CX infrastructure.

💡

Decode human emotions to build deeper connections and lasting brand loyalty.

💼

Craft frictionless journeys across digital, physical, and hybrid environments.

📍 Event Location

Delhi

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Registration

Secure your spot for CX Dynamics Summit & Awards 2026 | 7th Edition

Free
Full Access Ticket